Privacy & Cookie Policy

Privacy Policy

This policy sets out what information we collect about you when you visit our website and/or use our services, and how we handle your information, to ensure we protect your rights.

Who are we?

Payment Systems Consultancy Ltd (“PSC”) is a limited company registered in England & Wales, registered number 9662146.   The company’s registered office address is Blythwood, Dartnell Avenue, West Byfleet, Surrey.  KT14 6PL.  We provide consultancy services to clients in areas relating to Payments and Settlement.

What types of data do we hold and what do we use it for?

Personal data can take many forms.  The personal data we collect is made up from the information you give us during your use of our website, the provision of services to our clients (and prospective clients) and during our communication with you, as well as managing the day-to-day operations of our business.

We hold basic personal data (name, title, company, address, phone and email) so we can respond to an enquiry about our services, scope and deliver our services, gather feedback on our services from clients, keep accurate client records, maintain relationships with clients (and prospective clients) and conduct the day-to-day operations of our business (e.g. processing client invoices).

In order to deliver our services, clients may provide documents to PSC which, by necessity, may contain personal data. These documents are stored securely and are only used and retained for the specific need and appropriate timescale. They are destroyed securely in line with our internal data destruction procedures.

We are keen to understand whether our website is providing helpful information to clients and prospective clients.  We monitor the number of visits to the pages of our website.  The analytics we review do not identify an individual.

We do not purchase or otherwise obtain any supplemental personal information about you from any third parties.

We do not usually obtain, store or process special category personal data.  If we do, we  will only process such data in accordance with the strict legal parameters.

We will periodically check the personal data we store, to ensure is accurate and up-to-date.

What is the legal basis for processing your data?

We will only process your data where we have a lawful basis for doing so.  This will be one of the following (a) the processing necessary for the performance of a contract (e.g. to deliver the services we have contracted to our clients), as well as the steps needed before entering into a contract (b) the processing necessary to ensure we are compliant with our legal obligations (c) the processing necessary to fulfil our legitimate interests (i.e. the day-to-day management of our business).

The table below describes the various forms of personal data we collect and the lawful basis for processing this data.

Purpose of collection Information category Data collected Purpose for collection Lawful basis for processing Data shared with? Retention period
1. To provide you with information Subject matter information Name, company name, geographic location, email address, business sector. To provide appropriate online or email information about products and services that you have requested Contractual fulfilment Internally only Maximum 8 years from the data the information is collected.

6 months if a marketing email is left unopened

To provide further, related, online or email information and ongoing news updates in relation to the identified area of interest. Legitimate interest Internally only
Telephone number Follow-up to ensure requested information meets needs and identify further requirements Legitimate interest Internally only
Personal contact information as provided through website forms or at trade shows or any other means. General mailing list subscription Consent Internally only
2. Transactional information Transaction details Name, physical address, email address, telephone number, bank account details (for credit accounts), other medium of content delivery To process purchase transactions for products and services with customers, and to ensure any transaction issues can be dealt with. Contractual performance Internally only Maximum 8 years from the date of the performance of the contract.

6 months from the data the data subject has input personal information but has not proceeded with a transaction.

8 years for VAT records from the performance of the contract

For accounting and taxation purposes Statutory obligation Internally and professional advisers
Documentation should any contractual legal claim arise Legitimate Interest Internally and professional advisers
3. Fulfilment information Fulfilment data Name, dietary requirements Appropriate catering arrangements for training courses Contractual performance Internally and training venues Maximum 6 years from the date of the performance of the contract.
Name, contact and identification details Access to training courses, attendance registers Contractual performance Internally and training venues
Name, contact details Licensing details necessary for allocation and maintenance of a licence purchased for use of software and related products, distance and e-learning. Contractual performance Internally and any third parties whose products or services you may have purchased from us.
Name, address(es), email address, contact details Actual delivery of products or services, in physical or digital form, that you may have purchased from us. Contractual performance Internally and any third party logistics or supplier companies with whom we contract in order to fulfil these requirements.
4. Security Security information Technical information, as described above, plus any other information that may be required for this purpose To protect our websites and infrastructure from cyber attach or other threats and to report and deal with any illegal acts. Legitimate interest Internally, forensic and other organisations with whom we might contract for this purpose. Relevant statutes of limitation
5. Communications Contact information Names, contact details, identification details To communicate with you about any issue that you raise with us or which follows from an interaction between us. Legitimate interest Internally and, as necessary, with professional advisers. Relevant statutes of limitation.
How long do we keep your data?

We only retain your personal data for so long as is identified in our internal document retention procedures.  These are determined by our regulatory obligations and good practice.  There are different retention period for different categories of data.

Who do we share your data with?

PSC will not disclose your personal information to a third party without first receiving your permission, or unless we are instructed to do so by a recognised legal authority or to satisfy a legal obligation.

Security of our Website

PSC takes all reasonable steps to protect your personal data from unauthorised access, loss, misuse alteration or corruption. However, we cannot guarantee the security of any information you disclose online.  By using the PSC website, you accept the security implications of interacting with our company online and will not hold PSC responsible for any unintentional breach of security.


What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies…

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.

The Cookies We Set

We use cookies that are necessary for the website to function. They are usually only set in response to actions made by you which amount to a request for services, such as filling in forms.  When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.  At present no third party cookies such as those set by Google Analytics are used on our website.

The cookies we do use are listed below.

DYNSRVSessionSessionDYNSRV cookie is added by our load balancer to track which web server to send the visitor to. Its purpose is to improve the performance of the website.
PHPSESSIDSessionSessionUsed by our platform to remember your actions from page to page

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the social media sites (including Twitter and LinkedIn), will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

So that we can offer you the best possible online experience, new services using cookies may be added to our site from time to time. We aim to keep the cookies information provided here as accurate as possible and use all reasonable efforts to regularly review and update the details. When we update these details we will post changes on this page